Job Description

Job Summary

The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.

Responsibilities

Gathers and records delivery time information from route drivers.
Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
Reviews delivery logs daily for accuracy making corrections as needed.
Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
Reassigns drivers to delivery routes when another driver calls out.
Makes and communicates minor delivery route adjustments as needed.
Addresses customer issues and directs calls to customer service as needed.
Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.

Qualifications

Education

High School Diploma or equivalent.
Must maintain valid CDL in the event of emergency route relief

Experience

3 years’ experience in a transportation/warehouse environment.
Knowledge of delivery areas

Professional Skills

Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.

Physical Demands

Regularly required to talk and hear.
Ability to sit for extended periods.
Must be able to use a computer terminal effectively, as well as other office equipment.
Must be able to perform data entry functions continuously.

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