Full Time

Field Support Specialist

Piper Companies

Full-time

Business Consulting and Services

Fort Meade, MD

$55,000 - $80,000* / year (about $26–$38 an hour)

Job Description

Piper Companies is seeking a Field Support Specialist to support a secure government contracting environment focused on Oracle hardware, enterprise infrastructure, and end-user support services. The Field Support Specialist will provide hands-on support for Oracle and legacy Sun Microsystems hardware platforms, troubleshoot hardware and software issues, coordinate break/fix activities, and deliver exceptional customer service across mission-critical environments.

Responsibilities of the Field Support Specialist:

Provide support for Oracle hardware environments running Solaris and Linux operating systems, including Oracle ZFS Storage Appliances, Exadata systems, Oracle Database Appliances, and legacy Sun Microsystems hardware.
Deliver on-site service desk coverage and act as a primary point of contact for hardware and software support requests.
Assist customers with technical issues via phone, email, and instant messaging while maintaining a high level of customer satisfaction.
Manage and maintain on-site ticketing queues for hardware and software incidents, requests, and service activities.
Travel to customer locations to perform hardware break/fix activities, including drive replacements, connectivity troubleshooting, power-related issues, and system hardware remediation.
Maintain clear and consistent communication with customers throughout incident resolution and service delivery processes.
Meet delivery targets and service-level agreement (SLA) requirements for support requests and incident response.
Escalate technical issues and customer concerns to leadership and engineering teams when necessary.
Coordinate with remote data center personnel to facilitate access and support activities for geographically dispersed environments.
Create and manage work orders and break/fix requests for local and remote support operations.
Maintain on-site spare parts inventory and ensure equipment availability for hardware replacement activities.
Adhere to government security policies, procedures, and operational requirements.
Conduct proactive customer outreach and weekly follow-ups to identify and address unresolved hardware or software concerns.

Qualifications of the Field Support Specialist:

Expertise troubleshooting Oracle and Sun Microsystems hardware, firmware, and software issues in enterprise environments.
Experience performing firmware upgrades, software patching, and maintenance activities on Oracle and Sun systems.
Minimum of 2 years of hands-on experience supporting Oracle and Sun hardware platforms.
Experience supporting Solaris and Linux operating systems.
Knowledge of Oracle infrastructure technologies including ZFS Storage Appliances, Exadata, and Oracle Database Appliances.
Experience managing hardware break/fix activities and coordinating support efforts across multiple sites.
Strong customer service, communication, and problem-solving skills.
Experience working within ticketing systems and tracking incident resolution activities.
Ability to work independently and effectively manage multiple support priorities.
Active TS/SCI with Full Scope Polygraph (FSP) clearance required.

Compensation for the Field Support Specialist includes:

Salary range: $120,000 - $150,000
Comprehensive benefits package including medical, dental, vision, 401(k), and PTO

This job opens for applications on 10/28/2026. Applications for this job will be accepted for at least 30 days from the posting date.

-ONSITE

??? people applied to this job

Report Job

Not every state sets a number of job contacts a week. In California it is set for each person: your award notice gives your work search instructions. What it asks →