Front Desk Associate

Company Description Coastal Pediatric Therapy Center is a multidisciplinary pediatric therapy practice that has provided play-based therapy services in Jacksonville since 1996. Highly skilled and compassionate therapists work one-on-one with each child to build confidence, support developmental progress, and meet individualized therapeutic goals. The center operates from two convenient locations in Jacksonville Beach and Mandarin, serving families across the community. The therapy team collaborates closely with families, teachers, and pediatricians to help each child achieve meaningful success in daily life. Coastal Pediatric Therapy Center is committed to making a positive difference for children through evidence-informed, family-centered care.

Role Description The Front Desk Associate is a full-time, on-site position based at the Jacksonville Beach, FL location. This role is responsible for greeting families and visitors, managing check-in and check-out procedures, and maintaining a welcoming and organized reception area. Daily tasks include answering and directing phone calls/texts/emails, scheduling and confirming appointments, verifying and updating client information, collecting payments, addressing basic billing inquiries, and supporting the flow of the daily schedule. The Front Desk Associate will handle basic administrative duties such as data entry, and managing incoming emails, while ensuring timely communication with therapists and other team members. Tasks also include credentialing with payers and Director support.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with children, families, and staff.
• Proficient phone etiquette and receptionist duties, including answering multi-line phones, routing calls, and managing front desk workflows.
• Solid computer literacy, including experience with scheduling systems, electronic records, email, and basic office software.
• Ability to multitask, prioritize, and maintain attention to detail in a busy clinical environment.
• Prior experience in a healthcare, pediatric, or therapy setting is preferred but not required.
• High school diploma or equivalent required; additional training or coursework in office administration or customer service is a plus.
• Reliable punctuality and the ability to work consistent full-time on-site hours at the Jacksonville Beach, FL location.
• Professional references and background check required