Front Desk Concierge

Front Desk Concierge

Present Tense | Union Square, San Francisco, CA 94108

Full-time | On-site | Mon–Fri, 7:15am–3:45pm | Hourly (non-exempt) | $36–$40/hour

Reports to: Dr. Arunkumar and Director of Operations

About Us

Present Tense is a new facial plastic surgery practice in downtown San Francisco, led by Dr. Amit Arunkumar. We offer surgical facial rejuvenation and non-surgical aesthetic care in a boutique, high-touch setting. We're a small founding team, so you'll help shape how the practice runs and how every patient feels from first call to final follow-up.

The Role

This is primarily a front-of-house role. You'll be the welcoming face of the practice, running the front desk and creating a calm, polished experience for every patient, while also supporting Dr. Arunkumar clinically in consults and post-op visits. It's a great fit for a polished front desk professional, ideally with medical assisting experience, who loves patient interaction and wants variety in their day. You'll work closely with Dr. Arunkumar and our Patient Coordinator as part of a small, collaborative team.

What You'll Do

Front office

•   Open and close the office each day

•   Greet patients warmly and create a calm, polished, discreet experience

•   Answer phones, manage scheduling, and coordinate the provider calendar

•   Send patient portal invites and online intake links, and confirm forms are complete before visits

•   Prepare consultation folders ahead of patient visits

•   Check patients in and out, verify information, and collect payments

•   Reconcile end-of-day payments, including running the daily payments report in Symplast

•   Keep the reception and patient areas immaculate

Clinical

•   Room patients and update medical histories

•   Prepare and turn over exam and treatment rooms, and assist the surgeon during consults and in-office procedures

•   Support post-op visits by assisting Dr. Arunkumar with dressing changes

•   Prepare instruments, supplies, and trays for in-office procedures

•   Assist with non-surgical treatments, such as setting up for injectables or applying topical numbing (as directed)

•   Take standardized before-and-after photos and manage the photo library

•   Hand off prescription refill requests to Dr. Arunkumar and relay his instructions back to patients

•   Reinforce pre- and post-operative instructions

•   Maintain supplies and clinical inventory

•   Document accurately in our EMR (Symplast)

Surgical prep

•   Confirm pre-op medical clearances, labs, and signed consents are in the chart before surgery

•   Prepare surgery packets for Dr. Arunkumar

•   Send patient referrals to hyperbaric and lymphatic massage providers (as directed)

Compliance and operations

•   Maintain OSHA, HIPAA, sterilization, and infection-control logs

•   Track expiration dates on medications and clinical supplies

•   Manage medical records requests and release-of-information

What You Bring

•   2+ years of front desk experience in a medical practice, ideally plastic surgery, dermatology, or med spa

•   A warm, composed, professional presence with exceptional discretion

•   Strong organization and attention to detail; comfortable wearing many hats in a small practice

•   Medical assisting experience or certification (CMA, RMA, CCMA) preferred

•   Symplast experience is a plus

What We Offer

•   Competitive hourly pay: $36–$40/hour, based on experience

•   Health insurance from day one / Paid vacation and sick leave / Paid holidays

•   Monday–Friday, 7:15am–3:45pm; no nights or weekends (occasional overtime as needed)

•   The chance to join a founding team and grow with the practice

To Apply

Submit your resume through Indeed. Include a brief note (a few sentences) about why this role appeals to you. Please submit a brief video to [email protected] expressing why you’re a good fit for the role and why you’re interested in working at our practice. Applications without one will not be considered. Thank you.

Present Tense is an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Offers are contingent on a background check.