Front Desk

Company Description PrimeHealth Urgent Care provides quality, affordable healthcare for patients of all ages with a strong focus on respect and individualized attention. Located in Southwest Florida, the center treats both routine and complex illnesses and injuries for local residents and visitors. PrimeHealth is open 7 days a week, accepts appointments and walk-ins, participates with most major insurance plans, and offers discounted rates for self-pay patients. The team includes English and Spanish speaking providers and staff, supporting accessible care for a diverse community. PrimeHealth maintains a welcoming, patient-centered environment where efficiency and compassion are equally valued.

Role Description The Front Desk role at PrimeHealth Urgent Care is a full-time, on-site position based in Bradenton, FL. This role is responsible for greeting patients, checking them in and out, verifying insurance information, and collecting copayments or balances. Daily tasks include answering and routing phone calls, scheduling and confirming appointments, and ensuring accurate entry of patient information into the electronic system. The Front Desk team member also supports the clinical staff with administrative needs, manages patient flow in the waiting area, and helps maintain a clean and orderly reception space. Consistent, clear communication and a professional, welcoming presence are essential to this position.

Qualifications

• Strong customer service and communication skills to interact effectively with patients, families, and team members.
• Proficiency in receptionist duties, including greeting patients, managing check-in/check-out, and scheduling appointments.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Computer literacy, including experience with electronic health records or scheduling systems, and basic data entry skills.
• Ability to speak both English and Spanish is highly beneficial.
• Attention to detail, reliability, and the ability to multitask in a fast-paced medical environment.
• Prior front desk or medical office experience preferred; high school diploma or equivalent required.
• Commitment to maintaining patient confidentiality and following healthcare privacy and safety guidelines.