Front Office Assistant - GENERAL-VASC SURGERY /ZH-WC

Florida Medical Clinic Orlando Health

Job Title Front Office Assistant

Schedule Hours Monday - Friday 800am - 500pm

Department Vascular Surgery

Location 2352 Bruce B Downs Blvd Wesley Chapel + Travel to Zephyrhills - 38135 Market Square Drive Zephyrhills FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

✅ Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

✅ Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

✅ Financial & Retirement - Up to 5% employer match on retirement contributions.

✅ Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

✅ Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.



Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  
  

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.
  
  
  

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting