Front Office Manager

Front Office Manager – Job Description

We are looking for our Upper Westside property a team member who is a superior communicator, leads by example and has a passion for hospitality. The Front Office Manager will manage the day to day operations of the Front Office and will report to the Director of Front Office.

The duties of a Front Office Manager include, but are not limited to the following:

·        Serving as a leader in displaying outstanding hospitality skills and setting a positive example for all hotel associates.

·        Acting as Manager on Duty during shifts.

·        Supervising and assisting the Front Office team.

·        Assisting in providing training and development to all team members, conducting counseling and evaluations, as well as delivering recognition and reward.

·        Overseeing Cash and Bank handling procedures with all team members on a daily basis and ensuring adherence to company standards.

·        Managing room inventory and the flow of arrivals and departures.

·        Handling any guest complaints with tact and pose, ensuring that all issues are resolved to the guest's satisfaction.

·        Finding ways to surprise and delight guests.

·        Working closely with Housekeeping, Engineering and F&B departments to provide superior and cohesive service.

·        Working with Reservations to insure that all reservations are being entered into Opera, billing is properly routed and assisting with selling out, when necessary.

·        Assisting with scheduling and payroll.

·        Performing additional tasks and projects given by the Director of Front Office.

Requirements:

The ideal candidate is highly guest-oriented. He/She will have a dependably positive and patient attitude and be able to prioritize and handle multiple situations at once.  Excellent communication skills, including listening, speaking, and writing are a must. The ideal candidate will display excellent interpersonal and problem resolution skills. We are looking for someone who is interested in growing with our company and progressing in their career.

High School Diploma required; Bachelor's Degree highly preferred.

Multiple languages are a plus.

Minimum of 2 years hospitality management or supervisory experience required; Luxury or boutique hotel experience highly preferred.

Must be able to work a flexible schedule, including evening, overnights, holidays & weekends