FT Assistant Manager Customer Service

About this kind of role

What a FT Assistant Manager Customer Service usually does. The employer's own details are in the listing.

Typically does: Assists the Customer Service Manager in overseeing daily operations of a customer service team, ensuring efficient and effective handling of customer inquiries and complaints. Responsibilities include supervising team members, monitoring performance metrics, and implementing strategies to improve customer satisfaction. May also handle escalated customer issues and contribute to the development of customer service policies and procedures. This role often involves training new team members and maintaining a positive and productive work environment.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, strong communication and interpersonal skills, and experience with call center technologies are generally required.

Good fit for: Individuals with previous customer service experience and leadership potential, who are detail-oriented, possess excellent problem-solving abilities, and thrive in a fast-paced environment, are often successful in this role.