General Manager

Job Summary

We are seeking an experienced, motivated, and results-driven General Manager to oversee and lead an established overhead door business serving commercial and residential customers.

The ideal candidate will be a hands-on leader with strong operational, financial, and sales management experience. This individual will be responsible for the overall performance of the business, including profitability, business development, employee leadership, customer satisfaction, and daily operations.

Experience in the overhead door industry is highly preferred. However, candidates with a successful management background in construction, building materials, installation services, distribution, or related industries are strongly encouraged to apply.

We are looking for someone to build a strong team, identify opportunities for improvement, and drive sustainable, profitable growth.

Key Responsibilities

Business Leadership & Operations

• Provide overall leadership and direction for daily business operations.
• Oversee commercial and residential sales, installations, service, scheduling, purchasing, inventory, and warehouse activities.
• Establish clear employee expectations, accountability, and performance standards.
• Develop and implement operating procedures that improve efficiency, productivity, and customer service.
• Ensure projects and service work are completed accurately, safely, professionally, and on schedule.
• Identify operational challenges and implement practical, effective solutions.

Financial Management & Profitability

• Assume responsibility for the financial performance of the operation, including profit-and-loss (P&L) results.
• Monitor revenue, gross profit margins, labor costs, operating expenses, and overall profitability.
• Oversee pricing, estimates, quotes, and job costing to ensure profitable business decisions.
• Evaluate financial reports, sales performance, and key performance indicators.
• Develop strategies to control expenses, reduce unnecessary costs, and improve operating margins.
• Establish budgets, performance goals, and measurable business objectives.

Sales & Business Development

• Lead efforts to grow commercial and residential sales.
• Identify and pursue new customers, projects, and business opportunities.
• Develop and maintain relationships with contractors, builders, commercial accounts, and residential customers.
• Provide direction and accountability to sales personnel.
• Monitor sales activity, estimates, follow-ups, and conversion performance.
• Develop strategies to strengthen customer relationships, increase market presence, and generate profitable growth.

Employee Management & Development

• Recruit, train, develop, and supervise office staff, sales representatives, installers, service technicians, and warehouse personnel.
• Establish a culture of teamwork, professionalism, responsibility, and accountability.
• Conduct performance evaluations and address employee performance concerns.
• Promote cross-training and employee development.
• Maintain proper staffing levels and ensure employees are effectively utilized.

Inventory, Purchasing & Service Management

• Oversee inventory accuracy, purchasing procedures, material receiving, and warehouse organization.
• Establish effective inventory controls and regular cycle-count procedures.
• Coordinate scheduling and dispatch to maximize installation and service productivity.
• Ensure accurate order processing, job documentation, invoicing, and project closeout.
• Monitor installation quality, service performance, and customer satisfaction.
• Ensure compliance with applicable company safety policies and workplace requirements.

Qualifications

• Proven experience in general management, operations management, or business leadership.
• Experience in the overhead door industry, construction, building materials, installation services, distribution, or a related industry preferred.
• Demonstrated ability to lead employees, improve business performance, and develop profitable sales growth.
• Strong financial management skills, including budgeting, gross margins, job costing, expense control, and profit-and-loss analysis.
• Previous responsibility for business or departmental P&L performance strongly preferred.
• Experience managing sales teams, field service personnel, installation crews, or similar operations.
• Strong understanding of inventory management, purchasing, scheduling, and customer service.
• Excellent leadership, communication, organizational, and problem-solving abilities.
• Ability to make sound business decisions, manage competing priorities, and maintain accountability.
• Proficiency with business management software, Microsoft Excel, and operational reporting systems.

Compensation & Benefits

Competitive compensation based on qualifications and experience.

Performance-based incentive opportunities may be considered based on business results and profitability.

Benefits will be discussed during the hiring process.

How to Apply

Interested candidates should submit a resume detailing their management experience, relevant industry background, and demonstrated accomplishments in business operations, sales growth, employee leadership, and financial performance.

• We are seeking a committed leader who is ready to take ownership of an established business and help build its future success.