Healthcare Customer Service Representative - Remote USA

About this kind of role

What a Healthcare Customer Service Representative - Remote USA usually does. The employer's own details are in the listing.

Typically does: Answers inbound calls and responds to written inquiries from patients, members, and providers regarding healthcare plans, benefits, and claims. Provides information about services, assists with enrollment processes, and resolves customer issues while adhering to regulatory guidelines. Documents interactions accurately and escalates complex problems to appropriate departments. Maintains a professional and empathetic demeanor while ensuring a positive customer experience.

Tools and skills: Proficiency in computer systems, Microsoft Office Suite, CRM software, and strong communication and active listening skills are generally required.

Good fit for: Individuals with excellent interpersonal skills, a patient and detail-oriented approach, and the ability to work independently in a remote setting often thrive in this role.