Healthcare - Inbound Customer Support Specialist II (11/12/26)

About this kind of role

What a Healthcare - Inbound Customer Support Specialist II (11/12/26) usually does. The employer's own details are in the listing.

Typically does: Answers incoming calls, chats, and emails from patients, members, and providers to address inquiries, resolve issues, and provide information about healthcare services. Processes requests for medical records, insurance verification, and appointment scheduling. Documents interactions accurately and follows up on outstanding items to ensure resolution and patient satisfaction. Escalates complex issues to appropriate teams or departments as needed.

Tools and skills: Proficiency in customer relationship management (CRM) software, electronic health records (EHR) systems, Microsoft Office Suite, and strong communication and active listening skills are generally required.

Good fit for: Individuals with a patient-focused approach, excellent problem-solving abilities, and a desire to help others navigate the healthcare system often thrive in this role.