Job Description

Key Responsibilities

Welcome guests with a positive and professional attitude.
Manage reservations, walk-ins, and waitlists using the restaurant's reservation system.
Escort guests to their tables and provide menus.
Maintain accurate wait times and communicate delays to guests.
Coordinate seating arrangements with servers and managers to ensure efficient table rotation.
Answer telephone calls and assist with guest inquiries regarding hours, reservations, and restaurant information.
Assist with special requests and guest accommodations whenever possible.
Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
Support restaurant operations by assisting with menu presentation, guest flow, and general hospitality needs.
Thank guests upon departure and invite them to return.
Follow all company policies, safety procedures, and service standards.

Qualifications

Previous restaurant, hospitality, customer service, or retail experience preferred.
Excellent communication and interpersonal skills.
Friendly, approachable, and professional demeanor.
Ability to remain calm and organized during busy service periods.
Strong multitasking and problem-solving abilities.
Basic computer and reservation system skills preferred.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Bilingual (English/Spanish) preferred but not required.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and carry up to 20 pounds occasionally.
Ability to work in a fast-paced restaurant environment.

Why Join EOS Hospitality?

Competitive hourly pay + tips
Medical, dental, and vision benefits for eligible employees
Paid Time Off and Holiday pay for eligible employees
Free on-site parking
Employee meal discounts
Career growth and advancement opportunities
Training and professional development programs
Associate recognition programs
Dynamic and team-oriented work environment

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