Human Services Representative

Description

The Economic Supports area of Human Services Public Health is seeking to fill multiple Human Services Representative positions with individuals who have strong customer service and communication skills, the ability to learn complex health care and SNAP/cash programs, work in multiple systems, and have a strong desire to connect people in the community to public assistance programs. Staff must be able to adjust to changing priorities, shifting program policies and procedures, and varying workload demands. Interested candidates will need to be able to handle a high level of demanding situations while engaging in frequent client interaction.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 r eferral bonus. For more information visit employee referral program .

Location and hours:

These positions will be performed on-site at Hennepin County Human Service Center locations . Routine work hours will be established with your supervisor. Onsite shifts typically fall between regular business hours of 8 a.m. to 5 p.m. While these positions are designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About These Position Types

These are full-time, benefit-earning positions.

These positions are internally classified as a Human Services Representative.

Click here to view the job classification specification.

In These Positions, You Will

• Communicate complex program requirements, expectations, and timeframes to a diverse range of residents in person, over the phone, and in writing; refer residents to additional community resources.
• Explain the healthcare, cash, and food support program enrollment process to residents in person, over the phone, and in writing.
• Use a variety of county and state computer systems to access client and case data; enter data, process, approve, and issue benefits; access manuals, guides, and other policy/program-related resources.
• Serve as a central point of communication, through multiple channels, for partner agencies such as Childcare Assistance and Employment Services; communicate program information to external providers (e.g., landlords, clinics, and/or hospitals).
• Assist other county staff, both within and outside the team, to ensure excellent customer service.
  
  

Need To Have

• One of the following:
• Two or more years of experience providing customer/client service.
• Completion of a Public Welfare Financial Worker Associate of Arts and Sciences (A.A.S) degree from an approved school.
• One year of the required experience and completion of the Human Services Pathway Training Program .
• 60 or more semester credits in human services or the behavioral sciences such as psychology, sociology, social work, or a related field.
• Daily access to reliable transportation sufficient to travel to the Hennepin County Human Service Center locations .

Nice to have:

• Experience:
• Using a computer to input, retrieve, and modify information, and performing data entry from paper/electronic documents and forms into a computer system.
• Performing work that requires a high degree of accuracy and attention to detail.
• Organizing and prioritizing multiple tasks, responsibilities, or competing demands while maintaining productivity and meeting established deadlines or timeframes
• Assisting customers and team members with tact and discretion.
• Providing direct client/customer service to a broad range of diverse clients including clients with limited income, those who are elderly or disabled, and/or other client populations in need.
• Providing direct customer or client service to people who may be upset, frustrated, or experiencing challenging situations.
• Providing person-centered customer service that requires the use of empathy and trauma-informed skills.
• Reading, learning, and applying written information, instructions, policies, procedures, or other detailed materials to complete your work accurately.
• Working with Microsoft Office and various other computer systems and programs.
• Working with state-wide eligibility computer systems (MAXIS, MMIS, METS, IES WI Systems Gateway, MI Bridges or other similar systems.)
• Ability to:
• Use critical thinking skills and apply creative problem solving.
• Conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
• Recognize and respect cultural differences and provide culturally appropriate services.
• Quickly learn and comprehend complex program guidelines and adapt to changing policies and procedures.
• Work as part of a team to deliver timely services to residents in need.
• Knowledge of community resources and/or Minnesota health care programs.

Candidates with fluency in another language(s) in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About The Department

Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

These positions may have access to systems or other documentation that contains HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Applicants must successfully complete a skills assessment prior to employment. The assessment consists of general math, critical thinking, computer usage, and a writing sample. Final candidates may be required to complete a criminal background check.

If You Have Any Questions, Please Contact

Jeffrey Smith-Sharp

[email protected]