Hybrid Customer Service Representative

About this kind of role

What a Hybrid Customer Service Representative usually does. The employer's own details are in the listing.

Typically does: A Hybrid Customer Service Representative provides support to customers via phone, email, and chat, often splitting time between remote and in-person work. They resolve inquiries, troubleshoot issues, and process orders, ensuring customer satisfaction and retention. This role involves documenting interactions, escalating complex problems, and potentially identifying opportunities to improve service processes. Representatives may also handle returns, exchanges, and account updates.

Tools and skills: Proficiency in CRM software, ticketing systems, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals who are empathetic, detail-oriented, and possess excellent problem-solving abilities often thrive in this role.