Job Description

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Inbound Call Center Coordinator I Proficient in all basic inbound call service areas. Performs some but not all types of moderately complex function.

How You Will Make An Impact

Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls.
Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization.
Also responsible for requesting records for patients, adding stakeholders at the APP's request, and other administrative activities.
May obtain related documentation (e.g., patient information, insurance coverage).
Has working knowledge and skills developed through formal training or considerable work experience.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Performs other duties as assigned.

Minimum Requirements

Requires an AAS/AS degree; or any combination or education and experience which would provide an equivalent background.
Promotion to the next level is based on meeting required metrics for Level I.

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