Information Technology Manager

Under administrative direction of the Deputy City Manager, manages, supervises, and coordinates the activities and operations of the Information Technology Division including the operation of computer systems/software packages, data communications, operating systems and other technological applications; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Deputy City Manager.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Assumes management responsibility for assigned services and activities of the Information Technology Division including the operation of computer systems/software packages, data communications, operating systems and other technological applications; researches products, equipment, and associated vendors.
2. Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
3. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; recommends, within departmental policy, appropriate service and staffing levels.
4. Plans, directs, coordinates, and reviews the work plan for information technology staff; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems
5. Selects, trains, motivates, and evaluates information technology personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
6. Develops and implements the City’s cybersecurity program to protect City systems, networks, data, and information assets from unauthorized access, cyberattacks, data breaches, and other security threats.
7. Develops, implements, and maintains cybersecurity policies, standards, procedures, and controls; conducts or oversees security risk assessments, vulnerability management, threat monitoring, security testing, and compliance activities; evaluates emerging threats and recommends appropriate safeguards.
8. Develops and implements employee cybersecurity awareness and training programs to promote secure technology practices, protect sensitive information, and reduce organizational exposure to cybersecurity risks.
9. Develops, maintains, and tests IT disaster recovery and business continuity plans, including data backup, system restoration, and recovery procedures; coordinates periodic testing to ensure the resilience of technology systems and continuity of essential City services.
10. Collaborates with Police Department personnel and other public safety stakeholders to ensure technology systems support law enforcement operations, emergency response, interdepartmental coordination, information sharing, and continuity of essential public safety services.
11. Oversees the administration, maintenance, integration, security, and technical support of public safety technology systems, including computer-aided dispatch, records management systems, mobile data systems, digital evidence systems, and other law enforcement technology, as applicable.
12. Oversees and participates in the development and administration of the division’s annual budget; participates in the forecast of funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments.
13. Oversees and participates in maintaining, troubleshooting and upgrading the City's computer network.
14. Plans, consults, researches, programs, installs, maintains, and troubleshoots computer network systems; sets up and maintains all firewall protections; conducts network system and software upgrades; maintains network backup system.
15. Oversees and participates in analyzing system failures/problems; makes hardware and software recommendations as necessary.
16. Oversees and participates in protecting City's business-sensitive information through prevention, detection, and removal of virus/spyware software.
17. Provides for and/or oversees the provision of city-wide computer related training.
18. Develops Requests for Proposals; evaluates submitted proposals to determine technical and business match to the City's needs and requirements; interfaces and negotiates with vendors for products and services.
19. Oversees and participates in diagnosing and resolving complex hardware and/or software problems which impact the network.
20. Evaluates, tests and implements new equipment and software.
21. Manages the City's file, internet, and intranet servers, including the application of related hardware and system software upgrades. 
22. Serves as the liaison for the Information Technology Division with other divisions, departments, and outside agencies; negotiates and resolves sensitive and controversial issues. 
23. Provides responsible staff assistance to the Deputy City Manager; prepares and presents staff reports and other necessary correspondence; conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to information technology programs, policies, and procedures as appropriate.
24. Attends and participates in professional group meetings; maintains awareness of new trends and developments in the field of information technology; incorporates new developments as appropriate.
25. Performs after hours responsibilities as assigned.
26. Performs related duties as assigned.
    

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Operations, services, and activities of an information technology program.

Principles and practices of program development and administration.

Principles and practices of budget preparation and administration.

Principles of supervision, training, and performance evaluation.

A variety of computer systems, computer programs and software, networks, technologies, etc.

Principles and practices of providing technical information systems support

The techniques and methodology of installing, maintaining and troubleshooting hardware, software and peripheral information systems equipment.

Network environments and local area network operations.

Personal computer hardware and software components.

Principles and practices of record keeping.  

Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

Oversee and participate in the management of a comprehensive information technology program.

Oversee, direct, and coordinate the work of lower level staff.

Select, supervise, train, and evaluate staff.

Participate in the development and administration of division goals, objectives, and procedures.

Prepare and administer budgets.

Operate of a variety of office equipment and automated information systems equipment to include computers, printers, servers, etc.

Provide technical support to the City's information systems.

Install, troubleshoot and maintain hardware, software and related peripheral equipment.

Analyze system failures/problems and take action to correct those failures/problems.

Assist system users.

Resolve problems, make decisions and independent judgments.

Identify and troubleshoot computer and network problems and implement solutions.

Work independently to analyze problems and implement solutions.

Organize and prioritize work schedule and handle multiple priorities.

Maintain records, process and prepare reports.

Read and understand complicated technical manuals, instructions, drawings, sketches, graphs, etc. 

Apply principles of rational systems. 

Interpret instructions furnished in written, oral, diagrammatic, or schedule form.   

Exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Exercise the judgment, decisiveness and creativity required in situations involving evaluation of information against measurable or verifiable criteria.

Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Research, analyze, and evaluate new service delivery methods and techniques.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Minimum Qualification: 

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field.

Experience: Six years of progressively responsible information systems experience including two years of administrative and supervisory responsibility.

License or Certificate:

Possession of a valid California driver's license and satisfactory driving record.