Information Technology Support Specialist

The IT Support Specialist provides technical support to employees across Hill & Smith Inc. and National Signal, ensuring the reliable operation of computer systems, software applications, network connectivity, and other technology resources. This position serves as a primary point of contact for IT support requests, troubleshooting technical issues, configuring equipment, managing user access, and assisting with the implementation and maintenance of company technology systems.

The IT Support Specialist works closely with employees, and department leaders to resolve technical problems, maintain system security, support business operations, and deliver responsive, customer-focused service across corporate offices and manufacturing locations.

Key Responsibilities:

IT Operations & Infrastructure

·      Oversee all IT operations across Hill & Smith, Inc. and National Signal locations nationwide

• Manage and maintain company networks, servers, firewalls, VPNs, cloud systems, backups, and telecommunications systems
• Ensure uptime, reliability, and performance of all business-critical systems and applications
• Monitor and maintain cybersecurity measures, endpoint protection, disaster recovery, and business continuity plans
• Manage user access, permissions, and security protocols across all systems and platforms
• Lead hardware and software lifecycle management, including procurement, deployment, upgrades, and replacements
• Oversee delivery and performance of outsourced IT services and managed service providers
• Act as primary escalation point for critical technology incidents involving external providers

Vendor & Service Provider Management

·      Manage relationships with managed service providers, telecommunications vendors, software providers, cloud partners, and cybersecurity firms

·      Monitor vendor performance against SLAs and KPIs

·      Conduct service reviews and hold providers accountable for agreed outcome

Systems & Business Applications

·      Support and optimize ERP, HRIS, CRM, manufacturing, and other operational systems utilized throughout the organization

• Partner with department leaders to identify technology needs and implement process improvements
• Assist with system integrations, reporting capabilities, automation initiatives, and digital transformation projects
• Oversee software licensing compliance and vendor management

Leadership & Support

• Serve as the primary point of contact for all IT-related matters across both organizations
• Provide leadership, coaching, and direction to internal IT personnel and/or external managed service providers
• Establish IT policies, procedures, and best practices aligned with company objectives and security standards
• Manage IT support requests and ensure timely resolution of technical issues for employees across multiple locations
• Maintain strong relationships with third-party vendors, consultants, and service providers

Strategic Planning

• Develop and execute short- and long-term IT strategies aligned with organizational goals
• Evaluate emerging technologies and recommend solutions that improve operational efficiency, security, and scalability
• Assist with budgeting, forecasting, and cost management for IT operations (including managed services) and projects
• Support acquisitions, integrations, facility expansions, and organizational growth initiatives as needed

Required Qualifications & Skills:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred
• Minimum of 5–7 years of progressive IT experience, preferably within manufacturing or multi-site operations
• Strong knowledge of:
• Network infrastructure and administration
• Cybersecurity best practices
• Microsoft 365 administration
• Cloud-based systems and virtualization
• ERP and business systems support
• Backup and disaster recovery solutions
• IT vendor and project management
• Experience supporting manufacturing environments and operational technologies preferred
• Ability to troubleshoot technical issues while also driving strategic initiatives
• Strong organizational, communication, and leadership skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications & Skills:

• Experience supporting multi-location organizations
• Knowledge of cybersecurity frameworks and compliance best practices
• Experience with IT budgeting and capital planning
• Ability to communicate technical concepts to non-technical stakeholders
• Strong customer service orientation and collaborative mindset
• Demonstrated experience managing outsourced IT functions, managed service providers, and technology vendors
• Experience developing and monitoring SLAs and governance processes

Work Environment & Travel:

• Primarily office-based with regular interaction across manufacturing and operational environments
• Occasional travel to company facilities may be required

What We Offer:

• Competitive compensation
• Health, dental, vision, short- & long-term disability, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Supportive and team-oriented work environment

Salary Range: $125,000 - $160,000 depending on experience

About Hill & Smith:

Hill & Smith, Inc. is an industry-leading manufacturer of highway safety products, software, and services committed to protecting the traveling public and enhancing infrastructure safety. Headquartered in Columbus, Ohio, we are a member of the HS Roads & Security division of Hill & Smith Holdings PLC, based in Birmingham, England and publicly traded on the London Stock Exchange. Our worldwide Group Purpose is to “Create sustainable infrastructure and safe transport through innovation.”

Our Core Values:

At Hill & Smith, our values guide everything we do:

·      Act with Care – We put safety, people, quality, and integrity at the center of everything we do.

·      Be Bold in What We Create – We challenge the status quo, look for better ways to work, and create solutions that drive our customers and company forward.

·      Customer First - Always– Every decision starts with the customer. We listen, respond, and deliver solutions that build trust and long-term partnerships.

·      Deliver as a Team – We work together across teams and functions, communicate openly, and celebrate wins as one team.

·      Empower Through Trust – We trust, we own our work, and we empower each other to make a difference.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.