Infrastructure Support Engineer

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Written by AI from the job title and company, not by NexGen Data Systems, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

The Infrastructure Support Engineer at NexGen Data Systems, Inc. will be responsible for ensuring the stable operation of our IT infrastructure, including servers, networks, and applications. This role demands a proactive approach toward system monitoring, troubleshooting, and maintenance while also providing technical support to our internal teams. The candidate will also engage in projects that require the implementation of new technologies and solutions to enhance operational efficiency and performance across the organization.

Job Responsibilities

• Monitor and maintain server and network performance, ensuring availability and reliability.
• Troubleshoot infrastructure issues and perform root cause analysis to mitigate future occurrences.
• Provide technical support to internal teams, addressing hardware and software inquiries promptly.
• Implement and manage security measures to safeguard infrastructure against unauthorized access and vulnerabilities.
• Assist in the deployment of new applications and technologies, ensuring compatibility with existing systems.
• Document system configurations, procedures, and updates to maintain transparency and facilitate future troubleshooting.
• Collaborate with cross-functional teams to gather requirements and provide innovative solutions to complex problems.
• Participate in on-call rotation for after-hours support as necessary.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or infrastructure management.
• Proficiency in Windows and Linux operating systems.
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with scripting languages (e.g., PowerShell, Bash) for automation tasks.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Technologies & Tools

The Infrastructure Support Engineer will work with a variety of technologies, including but not limited to, virtualization platforms such as VMware and Hyper-V, server operating systems including Windows Server and Linux distributions, networking tools for monitoring and diagnostics, and aid in the use of cloud services like AWS or Azure. Familiarity with configuration management tools, like Ansible or Puppet, will also enhance effectiveness in this role.

Ideal Candidates

Ideal candidates for the Infrastructure Support Engineer position at NexGen Data Systems, Inc. have a strong technical foundation coupled with a genuine passion for technology and innovation. They possess the ability to work collaboratively within a team environment while also being self-motivated and capable of managing their own projects. A keen interest in continuous learning and improvement will be instrumental in adapting to the fast-paced technology landscape that the company operates within.