Inside Sales / Customer Service Representative (Pleasanton)

About this kind of role

What a Inside Sales / Customer Service Representative (Pleasanton) usually does. The employer's own details are in the listing.

Typically does: Handles inbound inquiries from prospective and existing customers, providing product information and resolving issues. Processes orders, manages customer accounts, and follows up to ensure satisfaction. Works to identify sales opportunities and upsell or cross-sell products and services. Maintains accurate records of customer interactions and transactions within a customer relationship management system.

Tools and skills: Proficiency in CRM software (such as Salesforce or HubSpot), Microsoft Office Suite, and strong communication and active listening skills are generally required.

Good fit for: Individuals who enjoy interacting with people, problem-solving, and working in a fast-paced environment often thrive in this role.