IT Systems Management Analyst / File Transfer Analyst

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Job Overview

The IT Systems Management Analyst / File Transfer Analyst at Ampcus Inc. plays a critical role in overseeing the organization's IT systems and ensuring the reliability and security of file transfer protocols. This position includes managing system configurations, optimizing processes, troubleshooting issues, and supporting end-users. The ideal candidate will collaborate with cross-functional teams to streamline operations while adhering to best practices in IT governance and compliance.

Job Responsibilities

• Monitor and manage file transfer processes to ensure timely and secure data exchange.
• Configure and maintain IT systems to optimize performance and reliability.
• Perform troubleshooting for file transfer failures and implement corrective actions.
• Generate and analyze system reports to identify areas for improvement.
• Collaborate with development and infrastructure teams to integrate new applications and upgrades.
• Implement IT policies and procedures to ensure compliance and security standards.
• Assist in user training and provide support for IT-related inquiries.
• Document processes and system changes for audit and compliance purposes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT systems management or related roles.
• Strong knowledge of file transfer technologies and protocols (e.g., FTP, SFTP, AS2).
• Hands-on experience with system monitoring and performance optimization tools.
• Proficient in scripting languages and automation tools for process improvement.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills for effective collaboration.
• Familiarity with ITIL framework and IT governance best practices is a plus.

Technologies & Tools

The IT Systems Management Analyst / File Transfer Analyst will utilize a variety of technologies and tools to perform their duties effectively. This includes file transfer software such as Managed File Transfer (MFT) solutions, monitoring tools like Nagios or Splunk, scripting tools like Python or PowerShell, and ticketing systems for tracking issues and requests. Familiarity with databases such as SQL and cloud platforms may also be beneficial.

Ideal Candidates

The ideal candidates for the IT Systems Management Analyst / File Transfer Analyst position will possess a keen analytical mindset and a proactive approach to problem-solving. They should have a strong foundation in IT systems management coupled with the ability to handle multiple priorities in a fast-paced environment. Successful candidates will exhibit strong organizational skills and an eagerness to continuously learn and adapt to technological advancements. A collaborative nature and the ability to communicate complex technical information to non-technical stakeholders will further enhance their fit for the role.