IT Vendor Management Analyst - Remote

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Job Overview

The IT Vendor Management Analyst at Access Global Group plays a pivotal role in optimizing the organization’s engagement with its external technology vendors. This remote position involves analyzing vendor performance, ensuring compliance with contractual agreements, and fostering strong relationships with vendors to enhance service delivery. The Analyst will assess vendor capabilities, provide insights for decision-making, and support cross-functional teams to align vendor offerings with company needs. This role is essential for maintaining high standards of service while achieving cost efficiencies and driving strategic vendor collaborations.

Job Responsibilities

• Manage the end-to-end vendor lifecycle including selection, negotiation, and performance evaluation.
• Conduct regular vendor performance assessments and present data-driven insights to stakeholders.
• Ensure compliance with contractual obligations and service level agreements (SLAs).
• Collaborate with internal departments to align vendor capabilities with business requirements.
• Develop and maintain vendor management policies and procedures.
• Coordinate with cross-functional teams to identify opportunities for improvement in vendor interactions.
• Serve as the primary contact for vendor-related inquiries and issue resolution.
• Facilitate vendor management meetings and presentations to stakeholders.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Minimum of 3 years of experience in IT vendor management or related roles.
• Strong understanding of IT service delivery and vendor contracts.
• Proficiency in data analysis and reporting tools, such as Excel or Power BI.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Project management experience is a plus.

Technologies & Tools

The IT Vendor Management Analyst will utilize a variety of technologies and tools including vendor management software, procurement platforms, data analysis tools such as Microsoft Excel and Power BI, and communication platforms like Microsoft Teams or Zoom. Familiarity with project management tools such as Jira or Trello is advantageous for coordinating tasks and facilitating collaboration.

Ideal Candidates

Ideal candidates for this position possess strong analytical skills, a proactive attitude, and an aptitude for building effective relationships. They are detail-oriented, able to think critically and strategically, and thrive in a collaborative team environment. Successful candidates will also exhibit exceptional organizational skills, enabling them to manage diverse responsibilities and adapt to changing circumstances in a fast-paced environment.