Jr-Mid Operation Support Engineer / Software Engineer

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Position Overview

The Jr-Mid Operation Support Engineer / Software Engineer at FIRST SOFT SOLUTIONS will be an integral part of our team, responsible for supporting operations and developing software solutions to enhance system functionalities and performance. This position requires candidates to analyze existing processes, develop effective software applications, and collaborate with cross-functional teams to ensure seamless operational efficiency. The ideal candidate will exhibit strong problem-solving skills and uphold FIRST SOFT SOLUTIONS' commitment to delivering high-quality services.

Job Responsibilities

• Monitor and troubleshoot operational issues to resolve incidents in a timely manner.
• Develop and maintain software applications to automate processes and improve operational efficiency.
• Collaborate with IT and other departments to gather technical requirements for new projects.
• Participate in code reviews and contribute to best practices in software development.
• Document technical procedures and user guides for internal processes and applications.
• Assist in the deployment of software releases and updates.
• Maintain and support existing software systems and applications.
• Support the quality assurance process by executing tests and documenting outcomes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience with programming languages such as Java, Python, or C#.
• Knowledge of database systems, such as MySQL, PostgreSQL, or Oracle.
• Familiarity with software development methodologies, including Agile and Waterfall.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Prior experience in an operational support role is a plus.

Technologies & Tools

The Jr-Mid Operation Support Engineer / Software Engineer will utilize a variety of technologies and tools in their daily operations, including version control systems (such as Git), development environments (such as Visual Studio or IntelliJ IDEA), and collaboration tools (like JIRA and Confluence). Familiarity with cloud services (such as AWS or Azure) and API frameworks will be advantageous in this role as well.

Ideal Candidates

The ideal candidate for this position will demonstrate a strong technical aptitude coupled with an eagerness to learn and grow in a dynamic environment. They should exhibit adaptability in facing new challenges and be open to collaborative problem-solving. A proactive attitude, coupled with attention to detail and a commitment to quality, will help ensure success in this role at FIRST SOFT SOLUTIONS.