Jr. Technical Support Representative (web developer)

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Written by AI from the job title and company, not by Solera, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

The Jr. Technical Support Representative (Web Developer) at Solera, Inc. will be instrumental in providing technical assistance to our clients, ensuring the smooth operation and functionality of web applications. This role requires a proactive individual with foundational web development skills who can address user inquiries, troubleshoot issues, and implement solutions effectively. The candidate will collaborate with the development team to enhance user experience and may contribute to ongoing projects while gaining hands-on experience in a dynamic work environment.

Job Responsibilities

• Provide first-level technical support to customers concerning web applications and services.
• Troubleshoot and resolve issues related to website functionality and performance.
• Assist in the implementation and deployment of web development projects.
• Document and track support requests, ensuring timely follow-up and resolution.
• Coordinate with the development team to escalate unresolved issues.
• Contribute to user guides and FAQs to enhance customer self-service options.
• Stay updated on product knowledge and web technologies to provide accurate assistance.

Qualifications

• Associate’s degree in Computer Science, Information Technology, or a related field; a Bachelor’s degree is preferred.
• Basic knowledge of web development languages such as HTML, CSS, and JavaScript.
• Familiarity with web application frameworks and content management systems (CMS).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to effectively articulate technical issues to non-technical users.
• Ability to work collaboratively in a team-oriented environment.
• Prior customer support or technical support experience is a plus.

Technologies & Tools

This position will involve the use of various technologies and tools essential for providing technical support. Candidates should be comfortable with HTML/CSS for web development and will have exposure to JavaScript frameworks. The role may also involve using support ticket systems, collaboration tools like Slack or Microsoft Teams, and version control systems such as Git. Familiarity with debugging tools and web performance monitoring solutions will be beneficial.

Ideal Candidates

The ideal candidates for the Jr. Technical Support Representative role are those who exhibit a strong passion for technology and a desire to help others. They should possess a keen analytical mindset, allowing them to diagnose issues efficiently and implement effective solutions. A true team player with excellent communication skills will thrive in this role, as they will need to collaborate closely with both clients and the internal development team. Additionally, adaptability to a fast-paced, ever-evolving environment will contribute greatly to their success within Solera, Inc.