Lead Business Systems Analyst – Enterprise Applications & Transformation

Compensation & Location

Location: Torrance, CA

Work Type: Onsite (4 days/week)

Pay Range: $59.00 – $66.00 per hour (based on experience, geographic region, job-related knowledge, skills & internal equity)

🛂 Sponsorship NOT is available for this role

🚫 W2 ONLY — No C2C, No 3rd Parties

Position Summary

We are seeking a highly experienced Lead Business Systems Analyst to support complex enterprise technology and business transformation initiatives, with a focus on Vehicle Service Contract (VSC) systems, business process improvement, requirements management, and enterprise application modernization.

This role requires a strong combination of business analysis, functional leadership, systems integration, process modeling, data analysis, and SDLC expertise. The ideal candidate has 8+ years of progressive business analysis experience and a proven ability to lead complex functional workstreams from initial discovery through design, development, testing, deployment, and operational stabilization.

This individual will serve as a primary functional lead for assigned business domains, working closely with business stakeholders, architects, developers, QA teams, vendors, and program leadership. The position also involves mentoring and coordinating business analysts, facilitating cross-functional workshops, managing requirements traceability, and ensuring compliance with SOX, Data Privacy, and Cybersecurity requirements.

This is a hands-on leadership role that requires strong technical aptitude, strategic problem-solving, and the ability to influence teams without formal people-management authority.

Key Responsibilities

• Serve as the functional lead for one or more Vehicle Service Contract (VSC) business domains
• Lead business engagement, requirements discovery, process analysis, and functional solution design across enterprise transformation initiatives
• Build strong relationships with business stakeholders, technical teams, vendors, and program leadership
• Facilitate stakeholder interviews, discovery sessions, requirements workshops, and cross-functional discussions
• Translate complex business needs into clear, structured, and actionable functional and technical requirements
• Develop and maintain business requirements, functional specifications, non-functional requirements, user stories, use cases, acceptance criteria, and business rules
• Establish and maintain requirements traceability from business objectives through design, development, testing, deployment, and acceptance
• Manage requirement baselines, change requests, impact assessments, stakeholder approvals, and downstream dependencies
• Develop current-state and future-state process maps, swimlane diagrams, functional models, decision trees, and operating procedures
• Identify process gaps, inefficiencies, control weaknesses, and opportunities for automation or simplification
• Analyze enterprise data requirements, including data sources, interfaces, transformations, ownership, quality, and reconciliation
• Collaborate with solution architects, developers, and integration teams to ensure technical designs align with business requirements
• Support the full Software Development Life Cycle (SDLC) across Agile, Waterfall, and hybrid delivery environments
• Partner with QA teams to develop test scenarios, validate test coverage, support defect triage, and confirm functional outcomes
• Support backlog refinement, sprint planning, release planning, deployment readiness, cutover activities, and post-production stabilization
• Incorporate SOX controls, Data Privacy, Cybersecurity, access management, and audit requirements into functional designs
• Identify and communicate project risks, dependencies, issues, and decisions to stakeholders and leadership
• Provide functional leadership, mentoring, coaching, and quality reviews for business analysts across related workstreams
• Prepare executive-ready status reports, decision summaries, and project documentation

What This Person Will Be Working On

• Enterprise Business Transformation: Supporting large-scale technology modernization and business process improvement initiatives
• Vehicle Service Contract (VSC) Systems: Analyzing business processes associated with automotive service contracts, warranties, claims, cancellations, refunds, and contract servicing
• Requirements Management: Leading discovery, documentation, validation, prioritization, traceability, and change control
• Business Process Modeling: Developing current-state and future-state workflows, swimlanes, functional models, and process documentation
• Enterprise Systems Integration: Supporting APIs, interfaces, data flows, reporting requirements, and application integrations
• SDLC & Delivery Support: Participating in design, development, testing, deployment, cutover, and production stabilization
• Compliance & Controls: Incorporating SOX, Data Privacy, Cybersecurity, and audit requirements into enterprise solutions
• Business Analyst Leadership: Coordinating analyst deliverables, conducting quality reviews, mentoring team members, and standardizing documentation
• Stakeholder Engagement: Facilitating workshops, resolving conflicting requirements, and driving business and technical decisions
• Executive Reporting: Preparing functional status updates, risk assessments, decision logs, and leadership-ready summaries

Required Skills & Experience

• 8+ years of progressive Business Analysis experience supporting complex enterprise technology or business transformation programs
• Proven experience operating as a Senior, Lead, or Principal Business Analyst
• Demonstrated ability to independently own complex functional workstreams from discovery through deployment
• Experience leading, mentoring, coordinating, or managing business analysts; formal people-management experience is not required
• Advanced proficiency in requirements elicitation, analysis, documentation, validation, prioritization, traceability, and change control
• Strong experience creating business requirements documents (BRDs), functional specifications, user stories, use cases, and acceptance criteria
• Advanced experience developing process flows, swimlane diagrams, decision tables, functional models, and requirements traceability matrices
• Strong technical aptitude and ability to translate between business stakeholders and technical delivery teams
• Solid understanding of enterprise applications, APIs, system integrations, data flows, reporting, and role-based access
• Experience analyzing data requirements, interface mappings, data quality, and reconciliation processes
• Strong understanding of SDLC methodologies, including Agile, Waterfall, and hybrid delivery approaches
• Experience supporting backlog refinement, sprint planning, release planning, testing, deployment, and production stabilization
• Strong experience collaborating with solution architects, software developers, QA teams, and business stakeholders
• Experience supporting test scenario development, test coverage reviews, defect analysis, and business acceptance testing
• Working knowledge of SOX compliance, Data Privacy, Cybersecurity, and enterprise risk controls
• Strong workshop facilitation, stakeholder management, negotiation, and conflict-resolution skills
• Experience communicating complex business and technical information to senior leadership
• Strong analytical, organizational, critical-thinking, and problem-solving capabilities
• Ability to manage competing priorities and drive decisions in fast-paced enterprise environments
• Excellent written and verbal communication skills
• Ability to work onsite in Torrance, CA, as required

Desired Skills

• Experience with Vehicle Service Contracts (VSC), extended service plans, warranty administration, or automotive aftersales systems
• Knowledge of claims processing, contract servicing, cancellations, refunds, dealer operations, or automotive finance
• Experience supporting legacy application modernization, enterprise platform implementations, or vendor-led technology transformations
• Experience with complex enterprise system integration projects
• Understanding of financial transactions, accounting events, reconciliations, payments, reserves, and audit controls
• Hands-on experience with business analysis and collaboration tools, including:
• Jira
• Azure DevOps
• Confluence
• Microsoft Visio
• Lucidchart
• Miro
• Experience developing standardized requirements documentation, templates, and analyst best practices
• Strong background supporting large-scale, cross-functional enterprise programs
• Business Analysis certifications such as CBAP, CCBA, or PMI-PBA
• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Finance, or a related field; equivalent experience may be considered

Expected Deliverables

• Business needs assessments, scope documentation, stakeholder analysis, and discovery materials
• Current-state and future-state process maps, swimlane diagrams, and supporting narratives
• Business, functional, non-functional, data, reporting, integration, security, and compliance requirements
• Epics, features, user stories, use cases, acceptance criteria, and business rules
• Requirements Traceability Matrices (RTMs) and change-control documentation
• Functional models, decision tables, context diagrams, interface mappings, and exception scenarios
• Workshop agendas, meeting notes, decision logs, action logs, and issue/risk documentation
• Test scenarios, expected results, defect-analysis support, and business acceptance evidence
• Deployment readiness, cutover, training, operating procedure, and knowledge-transfer documentation
• Executive-ready status reports, risk assessments, dependencies, and decision summaries

Initial Success Measures

• Establish strong working relationships with key VSC business and technology stakeholders
• Demonstrate ownership of assigned functional domains and develop a clear understanding of business processes, systems, data, and controls
• Produce high-quality, traceable requirements and documentation that reduce ambiguity, rework, and testing gaps
• Facilitate productive workshops that result in documented decisions, ownership, and actionable next steps
• Identify cross-functional impacts, compliance requirements, risks, and dependencies early
• Improve consistency and quality across the business analyst team through mentoring, documentation standards, and knowledge sharing