Licensed ACA Customer Service Representative

About this kind of role

What a Licensed ACA Customer Service Representative usually does. The employer's own details are in the listing.

Typically does: Provides customer support via phone, email, or chat, addressing inquiries, resolving issues, and processing requests related to health insurance plans. Explains policy details, coverage options, and enrollment procedures to prospective and current members. May assist with claims processing, provider network information, and navigating healthcare systems. Ensures compliance with regulatory requirements and company policies while maintaining a high level of customer satisfaction.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, health insurance terminology, and strong communication and problem-solving skills are generally required.

Good fit for: Individuals with a background in customer service, healthcare, or insurance, and who possess excellent interpersonal and communication abilities, often thrive in this role.