Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management

About this kind of role

What a Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management usually does. The employer's own details are in the listing.

Typically does: Supervises a team of customer service and support specialists, ensuring high-quality service delivery and adherence to company policies and procedures. Responsibilities include monitoring team performance, providing coaching and training, and resolving escalated customer issues. This role also involves analyzing customer service data to identify trends and areas for improvement, and contributing to the development of service standards. Maintaining compliance with regulatory requirements and internal controls is a key aspect of the position.

Tools and skills: Proficiency in Microsoft Office Suite, customer relationship management (CRM) software, and strong communication, leadership, and problem-solving skills are generally required.

Good fit for: Individuals with experience in customer service and a proven ability to lead and motivate teams typically thrive in this role.