Medical Support Assistant (MSA)

About Our Client:

This organization operates in the healthcare support industry, focusing on improving patient care and operational readiness for Veterans across the U.S. and internationally. Established in 1984, it provides healthcare, medical assistance, emergency response, and workforce support services in over 90 countries.

About the Opportunity:

The MEDICAL SUPPORT ASSISTANT (MSA) role is designed to provide remote administrative and scheduling support for Veterans receiving care through a coordinated healthcare network. This position ensures accurate management of appointments, referrals, and records to facilitate timely access to appropriate healthcare services. The role contributes to the organization by maintaining clear communication with Veterans and healthcare providers and supporting the operational flow of healthcare coordination.

Responsibilities:

• Schedule, track, and manage Veteran appointments with pre-appointment and follow-up communications.
• Process and monitor referrals, coordinating authorized care with community providers.
• Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using healthcare systems.
• Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
• Manage assigned work independently, meet workload and timeliness standards, protect confidential information, and escalate scheduling or system issues as needed.

Requirements:

• High school diploma or GED equivalency.
• Minimum of six months customer service experience.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card.
• Ability to pass required background screening including Public Trust determination.
• Physical ability to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.

Pay Range and Compensation Package:

• Hourly pay range: USD 18.74 to USD 22.
• Health and Welfare benefits up to $5.09 per hour in accordance with the Service Contract Act.
• Full-time positions are eligible for medical, dental, vision, and basic life insurance, 401(k), paid time off, and an annual bonus.

Benefits & Perks:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.