Member Experience Associate

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Member Experience Associate based in the United States.

We are seeking a customer-focused Member Experience Associate to deliver exceptional service and support to clients in a remote environment. In this role, you will serve as a key point of contact, responding to inquiries, coordinating appointments, and helping clients navigate service-related needs. You will conduct research on healthcare providers and prescriptions, process claims, and ensure client information remains accurate and up to date. Through proactive communication and careful follow-up, you will build trusted relationships and help ensure a smooth, personalized member experience. You will also advocate for clients when service challenges arise, working to resolve concerns efficiently and professionally. This full-time opportunity is ideal for an organized, detail-oriented individual who enjoys helping people, managing multiple priorities, and contributing to a collaborative service team.