Member Implementation Advisor

This is a Fully Remote Job

About Our Client:

This organization provides software solutions designed to help nonprofits, hospitals, government agencies, and similar entities manage volunteer programs, streamline operations, and enhance community engagement. Supported by an investment group, the company is in a growth phase and focuses on enabling its clients to maximize the value of their technology.

About the Opportunity:

The MEMBER IMPLEMENTATION ADVISOR role focuses on guiding new clients through the successful launch and adoption of the organization's software. This position combines training, problem-solving, and client relationship management to ensure users understand how to effectively leverage the technology to meet their operational goals. The role plays a critical part in creating a positive initial experience and fostering long-term client success.

Responsibilities:

• Engage directly with new clients to understand their objectives and operational needs.
• Develop tailored implementation strategies aligned with client priorities.
• Manage the onboarding and adoption process for software users.
• Identify challenges and offer practical configuration and usage recommendations.
• Conduct clear, accessible training sessions for diverse audiences.
• Build client confidence to enable independent management of the software.
• Maintain professional relationships and manage communication throughout implementation.
• Introduce additional resources that support client goals.
• Collaborate with internal teams to resolve issues and enhance client experience.
• Record implementation activities and client progress accurately.
• Contribute feedback to improve processes, training, and overall experience.

Requirements:

• Experience in client-facing roles within SaaS or technology environments, such as implementation, customer success, onboarding, or training.
• Strong communication and presentation skills, capable of explaining technical concepts to varied audiences.
• Ability to assess client needs and recommend practical solutions.
• Proficiency in learning new software and troubleshooting technical issues.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaborate across teams.
• Familiarity with productivity and customer management tools like Microsoft Office, HubSpot, Zoom, ClickUp, or Intercom.
• Proactive problem-solving approach and commitment to positive client experiences.

Pay Range and Compensation Package:

• The annual salary range for this position is $58,000 to $63,000 USD, with Canadian candidates compensated in Canadian dollars.

Benefits & Perks:

• Unlimited paid vacation (United States)
• Health and dental insurance (United States)
• 401(k) retirement plan (United States)
• 20 days of paid time off per year (Canada)
• Medical benefits through Sun Life (Canada)
• Registered Retirement Savings Plan matching program through Canada Life (Canada)

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.