Network Support Engineer, Totogi (Remote) - $60,000/year USD

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Crossover, so some details may not match this job. The employer's own page has the real description.

Overview

The Network Support Engineer at Totogi plays a vital role in ensuring seamless operations of the network infrastructure. This position involves troubleshooting network issues, managing network hardware and software, and providing top-tier support for our users. The Network Support Engineer will proactively monitor and support the network while collaborating with cross-functional teams to enhance the overall network performance and reliability.

Job Responsibilities

• Troubleshoot and resolve network issues, ensuring minimal downtime.
• Monitor network performance and conduct regular system health checks.
• Configure and maintain network devices including routers, switches, and firewalls.
• Document network configurations, procedures, and policies.
• Implement network security measures to safeguard sensitive information.
• Collaborate with internal teams to design and deploy network solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in network support or a related role.
• Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP).
• Experience with network monitoring tools and troubleshooting methodologies.
• Familiarity with various operating systems (Windows, Linux, etc.).
• Relevant certifications (e.g., CCNA, CompTIA Network+) are an advantage.

Technologies & Tools

The Network Support Engineer will utilize a variety of technologies and tools in the execution of their responsibilities. Key tools include network monitoring software such as SolarWinds or Nagios, configuration management tools, and various diagnostic utilities. Familiarity with cloud platforms and virtualization technologies (e.g., AWS, VMware) will also be beneficial as they may be involved with managing hybrid network environments.

Ideal Candidates

The ideal candidates for the Network Support Engineer position are those who possess strong analytical and problem-solving skills. They should demonstrate the ability to work independently as well as in a team-oriented environment. Excellent communication skills, both verbal and written, are essential for effective collaboration with technical and non-technical stakeholders. Additionally, a proactive and adaptable mindset, along with a passion for technology and networking, will be key attributes that contribute to success in this role.