NM - Pre-Litigation Case Manager

Company Description Rushing Law Group, PLLC – Injury Attorneys is a personal injury firm serving clients throughout Albuquerque and beyond, with more than 100 combined years of experience. The firm has recovered over $100 million for clients and is known for its powerful, award-winning attorneys recognized among the Best Lawyers in America. Rushing Law Group offers a Zero Fee Guarantee and no fees unless clients win, emphasizing accessible, client-focused representation. The firm provides 100% free case evaluations and maintains 24/7 toll-free and local contact options so injured clients can quickly get the help they need. Team members join a results-driven environment dedicated to maximizing compensation for individuals with life-changing injuries.

Role Description The NM - Pre-Litigation Case Manager is a full-time, on-site role based in Albuquerque, NM. This position manages personal injury cases from intake through pre-litigation resolution, including gathering facts, obtaining medical records and bills, and maintaining detailed case files. The Case Manager will communicate frequently with clients, providers, insurance adjusters, and attorneys to track treatment, answer questions, and provide case updates. Daily responsibilities include evaluating liability and damages, assisting with demand preparation, monitoring deadlines, and ensuring documents are accurately drafted and filed. The role also involves supporting attorneys with case strategy, identifying settlement opportunities, and contributing to a professional, compassionate client experience.

Qualifications

• Experience in case management or legal support in personal injury, insurance, or related fields, with strong organizational and time-management skills.
• Proficiency in client communication, including clear verbal and written skills, active listening, and the ability to explain case status and processes respectfully.
• Ability to review, analyze, and summarize medical records, bills, and accident reports, with attention to detail and accuracy.
• Familiarity with law firm or case management software, basic office tools (e.g., MS Office), and maintaining digital and physical files securely.
• Comfort working with insurance companies and medical providers, including tracking claims, following up on records, and coordinating treatment information.
• Demonstrated problem-solving skills, sound judgment, and the ability to manage multiple cases and deadlines in a fast-paced environment.
• Commitment to compassionate, client-centered service, especially with individuals experiencing life-changing injuries and stress.
• High school diploma or equivalent required; associate or bachelor’s degree, paralegal studies, or prior personal injury firm experience is preferred.
• Ability to work on-site in Albuquerque, NM, with reliable attendance and collaboration as part of a legal team.