OEM Support Systems Engineer

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Written by AI from the job title and company, not by Viasat, so some details may not match this job. The employer's own page has the real description.

Job Overview

As an OEM Support Systems Engineer at Viasat, you will be responsible for providing technical support and solutions for Original Equipment Manufacturers (OEMs) within the telecommunications sector. Your role will encompass troubleshooting issues, implementing new systems, and collaborating closely with the engineering, project management, and customer service teams to ensure that OEM products meet performance requirements and customer satisfaction. This position requires a blend of technical acumen, problem-solving skills, and excellent communication to navigate challenges effectively and contribute to the overall success of Viasat's operations.

Job Responsibilities

• Provide technical support to OEM partners, addressing inquiries and troubleshooting system issues promptly.
• Collaborate with cross-functional teams to ensure successful product integration and deployment.
• Conduct regular system analyses to identify and resolve performance issues and improvement opportunities.
• Assist in the development and documentation of technical specifications and system configurations.
• Participate in product development meetings to offer insights based on field experience and customer feedback.
• Coordinate with the customer support team to establish effective troubleshooting procedures.
• Maintain an updated knowledge base of systems, technologies, and relevant industry standards.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field.
• Minimum of 3 years of experience in systems engineering or technical support roles within the telecommunications industry.
• Strong troubleshooting and analytical skills with familiarity in system integration processes.
• Experience with network protocols, RF systems, and telecommunications technology.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work collaboratively within a team-oriented environment.

Technologies & Tools

The OEM Support Systems Engineer will utilize various technologies and tools including but not limited to RF test equipment, diagnostic software for troubleshooting, design simulation tools, project management software, and customer relationship management (CRM) systems to facilitate effective collaboration and problem resolution.

Ideal Candidates

The ideal candidate for the OEM Support Systems Engineer position will exhibit strong technical expertise coupled with a proactive approach to problem-solving. They will possess a keen ability to communicate complex technical information clearly and effectively, both to clients and team members. Additionally, candidates should demonstrate a strong commitment to quality, attention to detail, and the capacity to work under pressure while remaining adaptable in a dynamic environment.