Office Administrator & Customer Experience Coordinator

RoyCo Roofing | Kansas City Metro

Full-Time | In-Office | $45,000–$55,000 Annually

RoyCo Roofing is one of Kansas City's growing residential roofing companies, built on a reputation for exceptional customer service, strong relationships, and doing business the right way.

We're looking for a personable, organized, and motivated individual to join our team as an Office Administrator & Customer Experience Coordinator.

This is an excellent opportunity for someone early in their professional career who wants to gain valuable business experience, work alongside company leadership, and grow with an expanding organization.

You don't need roofing or construction experience. We're looking for the right personality, attitude, and willingness to learn.

Customer Experience & Communication

• Serve as the first point of contact for customers calling RoyCo Roofing.
• Answer and direct incoming phone calls in a friendly, professional, and timely manner.
• Make outbound calls to homeowners to schedule appointments and inspections.
• Coordinate scheduling and customer communications with our sales team.
• Ensure customer inquiries and messages are documented and handled appropriately.

Sales & Administrative Support

• Assist our sales team with scheduling, documentation, and general clerical tasks.
• Maintain accurate customer information within our CRM system.
• Help organize paperwork, files, and internal records.
• Support follow-up communications and day-to-day administrative needs.

Office Management

• Help maintain an organized, professional, and welcoming office environment.
• Manage office supplies, consumables, and general purchasing needs.
• Coordinate mail, deliveries, and office vendors.
• Assist with company meetings, events, and miscellaneous administrative projects.

• Friendly, outgoing, and comfortable communicating with people over the phone.
• Highly organized with strong attention to detail.
• Comfortable using computers, modern software, and technology.
• Excellent written and verbal communication skills.
• Dependable, punctual, and capable of managing multiple responsibilities.
• Self-motivated with a positive attitude and willingness to learn.
• Able to work independently while contributing to a team environment.
• Interested in professional growth and taking on additional responsibilities over time.

A college degree is preferred but not required. Recent graduates and candidates beginning their professional careers are encouraged to apply.

Previous experience in office administration, customer service, or scheduling is helpful, but not necessary for the right candidate.

We're a locally owned company experiencing significant growth, and we're building a team of motivated professionals who want to be part of something successful.

At RoyCo, you'll have the opportunity to:

• Work directly with company leadership and an engaged, collaborative team.
• Gain exposure to sales, operations, customer service, and business management.
• Develop valuable professional skills in a growing organization.
• Take ownership of meaningful responsibilities from day one.
• Grow into additional responsibilities and potentially more advanced positions as the company expands.

We're looking for someone who wants more than just a job. We want someone who takes pride in their work, enjoys helping people, and is excited about the opportunity to grow professionally.

Compensation: $45,000–$55,000 annually, depending on qualifications and experience.

Schedule: Full-time, Monday through Friday, in-office.

Submit your resume and a brief introduction telling us why you believe you'd be a great addition to the RoyCo Roofing team.