Part Time Bilingual Customer Service Representative - Healthcare (English/Spanish)

About this kind of role

What a Part Time Bilingual Customer Service Representative - Healthcare (English/Spanish) usually does. The employer's own details are in the listing.

Typically does: Answers inbound calls and responds to written inquiries from patients, members, and providers regarding healthcare services, insurance coverage, and billing. Provides information about healthcare plans, explains benefits, and assists with resolving issues related to claims and authorizations. Documents interactions accurately and follows established procedures to ensure compliance. May also assist with appointment scheduling and directing calls to appropriate departments.

Tools and skills: Proficiency in both English and Spanish (written and verbal), experience with customer relationship management (CRM) software, electronic medical records (EMR) systems, and Microsoft Office Suite are generally required.

Good fit for: Individuals with strong communication and problem-solving skills, a patient and empathetic demeanor, and the ability to work effectively in a fast-paced environment often thrive in this role.