Job Description

Description

Position Summary:

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Pay

$21

Ongoing Essential Duties

Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
Strives to meet and exceed occupancy goals
Is familiar with Fair Housing Regulations and performs all tasks accordingly
Maintains a working knowledge of the local community, including local schools, business, and events
Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
Serves as a first point of contact for residents, works to resolve any issues or complaints.
Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
Quickly escalates any customer service issues to site management when support is needed
Communicates effectively to site management and maintenance team to resolve any noticed issues
Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
Enthusiastically greets each person who enters the office
Approaches each situation in a friendly and helpful manner
Maintains a pleasant, professional, and cheerful presence at all times
Always presents a professional appearance and follows established dress code policy
Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
Other duties as assigned

Requirements

Required Skills/Abilities:

Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
Experience in social media and technology
Proficiency in converting phone calls to appointments and appointments to leases (Sales)
Ability to act independently and make decisions
Excellent verbal and written communication skills
Flexibility to work weekends, overtime, and other unscheduled times as required
Work hours will be determined with the direct supervisor; however, Saturdays are a required workday

Supervisory Responsibilities

This position does not have supervisory responsibilities

Education And Experience

Customer service experience
At least 6 months experience in the apartment, leasing, or hospitality industry preferred
High school diploma or equivalent combination of education required
Drivers license required

Physical Requirements