Job Description

Description

This position is responsible for selling our tiered portfolio of parts to customers over the counter and providing necessary parts to the service department and placing special orders for our customers.

Responsibilities

Provides excellent customer service to the service department, customers at the counter or on the phone
Meets or exceeds monthly sales goals driving sales through Aftermarket promotions
Responsibility for Inventory Integrity
Educates and engages customers through product demonstrations and promotions
Effectively uses computer applications including: Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
Communicates, executes, and monitors Parts Department standard processes to ensure internal and external customer satisfaction
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Assists in keeping parts department clean and orderly
Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
Maintains a safe working environment and adheres to company safety program at all times
Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

2+ years of Parts experience or equivalent sales or service experience
Experience connecting with customers, maintains professional image, establishes rapport
Demonstrates basic understanding of the selling processes
Demonstrates ability to manage multiple projects simultaneously with a degree of independence
Experience using standard desktop load applications such as Microsoft Office and internet applications
Experience working both independently and in a team setting
Demonstrates excellent communication skills (written and verbal)
Ability to lift items weighing up to 75 lbs and routinely lifts items weighing up to 50 lbs

Pay Range: $20.00 - $25.00 per hour

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.

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