Job Description
Key Duties
- Greet patients and support patient registration and pre-registration
- Verify insurance coverage and benefits, and obtain required prior authorizations
- Collect point-of-service payments
- Use EHR and registration systems to ensure data accuracy that supports clean claims and fewer denials
- Educate patients on financial responsibilities with professionalism and empathy
- Partner with clinical and revenue cycle teams to improve the patient financial experience and revenue outcomes
- Strong patient service, communication, and interpersonal skills
- Accuracy and attention to detail in registration, eligibility, and documentation
- Ability to navigate EHR and registration systems effectively
- Knowledge of insurance verification, benefits, and prior authorization processes
- Comfort collecting payments and explaining financial responsibilities clearly
- Collaborative mindset and commitment to mission-driven, patient-centered care
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