Patient Account Representative, Patient Financial Services Customer Service, 8a-4:30p, Fully Remote

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Job Overview

The Patient Account Representative for Patient Financial Services at Norton Healthcare plays a crucial role in ensuring that patients receive clarity and support regarding their financial responsibilities. This position involves managing patient inquiries related to billing, insurance coverage, and payment options. The representative will work remotely, providing exceptional customer service while leveraging healthcare financial systems to resolve patient account issues efficiently and effectively.

Job Responsibilities

• Respond to patient inquiries regarding billing statements, payment plans, and insurance claims.
• Assist patients in understanding their financial obligations and available payment options.
• Collaborate with the insurance verification team to check patient coverage and benefits.
• Maintain accurate records of patient interactions and document changes in account information.
• Work with internal departments to resolve account discrepancies and ensure prompt resolution of issues.
• Educate patients on financial policies and procedures, including self-pay and payment arrangements.
• Support the advancement of departmental goals by contributing to process improvements and efficiency initiatives.

Qualifications

• High school diploma or equivalent; associate degree in healthcare administration, business, or a related field preferred.
• Minimum of 2 years’ experience in healthcare customer service or patient financial services.
• Strong knowledge of medical billing procedures and insurance processes.
• Excellent communication skills, both verbal and written, with a strong focus on customer service.
• Proficiency in Microsoft Office Suite and experience with electronic health record (EHR) systems.
• Ability to manage multiple tasks while maintaining attention to detail and accuracy.

Technologies & Tools

The Patient Account Representative will utilize various software tools and technologies to perform their duties effectively. This includes electronic health record (EHR) systems for managing patient information, customer relationship management (CRM) software for tracking interactions, as well as standard office applications such as Microsoft Excel, Word, and Outlook for communication and reporting purposes. Familiarity with medical billing software and online payment portals is also beneficial.

Ideal Candidates

Ideal candidates for the Patient Account Representative position possess strong analytical and interpersonal skills that enable them to thrive in a fast-paced environment. They should demonstrate empathy and patience when dealing with patient inquiries and possess a problem-solving mindset to navigate complex financial situations. Candidates should also show adaptability in utilizing various technologies and be motivated to contribute positively to the overall patient experience at Norton Healthcare.