Patient Service Representative (FT) at Midlands Orthopaedics and Neurosurgery

About this kind of role

What a Patient Service Representative (FT) at Midlands Orthopaedics and Neurosurgery usually does. The employer's own details are in the listing.

Typically does: Patient Service Representatives are the first point of contact for patients, providing excellent customer service and administrative support. Responsibilities often include scheduling appointments, verifying insurance information, and processing patient payments. They also manage patient records, answer phone calls, and assist with other clerical tasks to ensure smooth clinic operations. Maintaining patient confidentiality and adhering to HIPAA guidelines are essential aspects of the role.

Tools and skills: Proficiency in electronic health record (EHR) systems, medical billing software, and strong computer skills, alongside excellent communication, interpersonal, and organizational abilities, are generally required.

Good fit for: Individuals with a background in customer service, healthcare administration, or a similar field, who are detail-oriented and enjoy working in a fast-paced environment, often thrive in this position.