Full Time

Patient Service Representative I

University Hospitals

Full-time

Entry level

Hospitals and Health Care

Warrensville Heights, OH

???* / year

Job Description

Position located within the Physical Therapy department

Flexible schedule with shifts being between the hours of 7:30am to 6:00pm. Travel to surrounding clinics to support as needed.

What You Will Do

Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
Representatives must use quality customer service techniques to ensure patient needs are met.
Maintain professional interpersonal skills with patients, physicians and co-workers.
Supports department operations as needed.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Primary Location

United States-Ohio-Warrensville_Heights

Work Locations

4480 Richmond Road

Job

Administrative Support

Organization

Geauga_Medical_Center

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Entry Level

Travel

Yes, 25 % of the Time

Remote Work

No

Job Posting

Oct 21, 2026, 8:25:01 AM

Education

High School Equivalent / GED (Required)

Work Experience

1+ years related experience as a Secretary/Receptionist (Preferred) and
Customer service experience preferably in the medical field. (Required)

Knowledge, Skills, & Abilities

Typing skills – 30 wpm. (Required proficiency)
Excellent verbal/communication skills. (Required proficiency)
Detail oriented. (Required proficiency)
Basic computer knowledge. (Required proficiency)
ICD9 coding and medical terminology. (Preferred proficiency)

Physical Demands

Standing Occasionally
Walking Occasionally
Sitting Constantly
Lifting Rarely up to 20 lbs
Carrying Rarely up to 20 lbs
Pushing Rarely up to 20 lbs
Pulling Rarely up to 20 lbs
Climbing Rarely up to 20 lbs
Balancing Rarely
Stooping Rarely
Kneeling Rarely
Crouching Rarely
Crawling Rarely
Reaching Rarely
Handling Occasionally
Grasping Occasionally
Feeling Rarely
Talking Constantly
Hearing Constantly
Repetitive Motions Frequently
Eye/Hand/Foot Coordination Frequently

Travel Requirements

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