Patient Service Representative (PSR)

Overview



Embark on a rewarding career with Tenet Healthcare hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Tenet Healthcare, We Understand That Our Greatest Asset Is Our Dedicated Team Of Professionals. That’s Why We Offer More Than a Job – We Provide a Comprehensive Benefit Package That Prioritizes Your Health, Professional Development, And Work-life Balance. The Available Plans And Programs Include

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
  
  

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

This position may qualify for a sign on bonus

The Patient Service Representative (PSR) is responsible for administrative duties and front office processes in the wound care clinic. Collects co-pays, obtains authorizations and posts charges, and facilitates the referral process for the patient. Coordinates office services and related activities. Follows set programs for the maximum utilization of services. Must have knowledge of general health care issues, trends and quality management. Responsible for scheduling for the clinic, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports. Responsible for work processes of the department as well as daily operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Responsibilities

• Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
• Schedule, confirm, and manage patient appointments and provider calendars
• Collect co-pays, balances, and maintain accurate payment records
• Answer phones and address patient inquiries with professionalism
• Manage eFax inbox; route referrals, orders, and documents appropriately
• Scan and maintain accurate records in the EMR system
• Coordinate patient flow and notify clinical staff of arrivals or delays
• Schedule follow-ups and support continuity of care
• Verify insurance eligibility and assist with authorization processes
• Ensure compliance with HIPAA, documentation, and organizational policies
  
  

Qualifications

MINIMUM EDUCATION: High School Diploma or Equivalent GED

PREFERRED EDUCATION: Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program.

MINIMUM EXPERIENCE: 2 years of medical office experience

PREFERRED EXPERIENCE: 4 years medical office experience

PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.

Organization Description

Tenet’s hospital operations segment includes 52 acute care and specialty hospitals in nine states, as well as other facilities such as primary and specialty care clinics, diagnostic imaging centers, micro-hospitals and off-campus emergency departments. Our hospitals are well known for delivering excellent medical care and offering a complete range of services tailored to the needs of each community we serve. From preventative and diagnostic services to expertise in some of the world’s leading technologies, we work with multidisciplinary teams of physicians and healthcare professionals dedicated to the good health and well-being of our neighbors. Tenet also offers opportunities to work at the corporate level in Dallas, TX and in the markets we serve. Corporate and executive positions support the mission of the enterprise.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

,

MINIMUM EDUCATION: High School Diploma or Equivalent GED

PREFERRED EDUCATION: Associates Degree from an accredited school or college. Completion of Medical Office Assistant Program.

MINIMUM EXPERIENCE: 2 years of medical office experience

PREFERRED EXPERIENCE: 4 years medical office experience

PREFERRED CERTIFICATIONS/LICENSURE: Healthcare management/administration certification.

,

• Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
• Schedule, confirm, and manage patient appointments and provider calendars
• Collect co-pays, balances, and maintain accurate payment records
• Answer phones and address patient inquiries with professionalism
• Manage eFax inbox; route referrals, orders, and documents appropriately
• Scan and maintain accurate records in the EMR system
• Coordinate patient flow and notify clinical staff of arrivals or delays
• Schedule follow-ups and support continuity of care
• Verify insurance eligibility and assist with authorization processes
• Ensure compliance with HIPAA, documentation, and organizational policies