Job Description

EDUCATION/EXPERIENCE: High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

Essential Functions

Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refer patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring compassionate environment.

Skills/Qualifications

Excellent oral, written, and interpersonal communication skills
Focus on customer service skills
Knowledge of medical terminology
Ability to use WakeOne
Organized and ability to work as a team member

Work Environment

Clean, well-lit, comfortable environment
Subject to many interruptions
Occasional pressure due to multiple calls and inquiries
Occasional exposure to patient elements
Moderate noise level

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