Payroll Assistant

This is a Fully Remote Job

About Our Client:

This organization operates within the healthcare sector, addressing challenges in healthcare delivery and management. It supports a large network of healthcare practices nationwide, serving millions of patients annually. The organization emphasizes a collaborative culture focused on improving community health outcomes through integrated team efforts.

About the Opportunity:

The PAYROLL ASSISTANT role is central to maintaining efficient payroll and timekeeping operations. This position manages incoming inquiries, supports system monitoring, and assists with data management to ensure accurate and timely payroll processing. The role contributes to the organization by providing frontline support, facilitating communication, and supporting project coordination within the payroll function.

Responsibilities:

• Receive and categorize payroll team tickets through ticketing systems
• Provide initial support to resolve inquiries or escalate appropriately
• Route complex issues to designated team members according to protocols
• Perform password resets for payroll and timekeeping systems after identity verification
• Answer main payroll phone lines, assisting with support or escalation
• Monitor inbound and outbound payroll/timekeeping system interfaces for errors and escalate accordingly
• Update tier zero support resources as needed based on feedback and research
• Manage combined inbox to distribute relevant information to team members
• Assist with cross-functional data requests ensuring policy compliance on sensitive information
• Maintain team calendar to track completion of recurring payroll tasks
• Support verification of employment requests for payroll populations
• Conduct data entry/imports to payroll and timekeeping systems to support payment processing
• Participate in payroll and timekeeping project teams
• Document meeting minutes and follow up on action items
• Report issues impacting project timelines to department leaders

Requirements:

• High School Diploma
• Minimum 2 years in customer service, project management, or administrative roles
• Experience in a large company payroll function preferred
• Proficiency in Microsoft Office and Excel
• Ability to work independently and as part of a dynamic team
• Strong customer service skills and attention to detail
• Ability to multitask and perform under pressure
• Commitment to confidentiality

Pay Range and Compensation Package:

• Base salary range is $20.80 to $25.48 per hour, excluding fringe benefits and potential bonuses
• Eligible for annual corporate Success Sharing bonus based on organizational performance
• Final salary determined by skills, education, and experience

Benefits & Perks:

• Health, dental, and vision insurance
• HSA/FSA options
• Life and AD&D coverage
• 401(k) retirement plan with matching and discretionary profit-sharing
• Generous paid time off (3-4 weeks annually)
• Student loan refinancing discounts
• Professional and career development programs
• Employee assistance program and travel assistance
• Wellness programs
• Flexible work hours

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.