Full Time

Pharmacy Technician - Phone Support (Outbound)

Onco360 Oncology Pharmacy

Full-time

Pharmaceutical Manufacturing

Louisville, KY

???* / year

Job Description

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team.

Our specialty pharmacy is located in Louisville, KY. This is a remote opportunity, after onsite training period.

Starting salary from $21.00 an hour and up - w e also offer $3.00/HR shift differential for WEEKEND schedules.

Sign-On Bonus: $5,000 for employees starting before December 28th, 2026.

We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.

We offer a variety of benefits including:

Medical; Dental; Vision
401k with a match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Company paid benefits – life; and short and long-term disability
Paid Volunteer Day
Floating Holiday
Referral Incentive

As a member of our Inbound Phone Support team, you will:

Assist health care providers and patients by phone; answering questions and requests.
Communicate with patients and physician office staff to coordinate medication refill deliveries.
Work with Insurance companies regarding rejected claims and prior authorizations.
Serve as a primary contact for calls to patients and physicians.

To be successful in this role, you will need:

Good interpersonal skills
Excellent verbal, written and customer service skills
Ability to work independently, meet deadlines and be flexible
Good organizational skills and detail oriented
Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
Ability to perform tasks accurately and efficiently when inputting information
Licensed/registered pharmacy technician or as required by state law
Basic math and analytical skills
Intermediate typing/keyboarding skills

Required education: