Pharmacy Technician - Refill Calls

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Written by AI from the job title and company, not by Shields Health Solutions, so some details may not match this job. The employer's own page has the real description.

Overview

The Pharmacy Technician - Refill Calls at Shields Health Solutions plays a crucial role in supporting the pharmacy team by managing refill requests, ensuring timely communication with patients and healthcare providers, and maintaining accurate records. This position requires a detail-oriented individual who excels in a fast-paced environment, possesses excellent communication skills, and is dedicated to delivering quality patient care.

Job Responsibilities

• Handle incoming refill requests from patients and healthcare providers, accurately documenting information in the pharmacy system.
• Communicate effectively with patients to verify medication needs and address any inquiries or concerns regarding their prescriptions.
• Coordinate with pharmacists to manage medication inventory and ensure timely processing of refill requests.
• Maintain comprehensive and accurate patient records, including medication histories and refills requested.
• Operate pharmacy software to input and update patient information and refill requests as necessary.
• Assist in the training of new pharmacy staff in handling refill processes and patient communication best practices.
• Ensure compliance with all regulations and standards governing pharmacy operations and patient privacy.

Qualifications

• High school diploma or equivalent; a pharmacy technician certification is highly preferred.
• Previous experience as a pharmacy technician or in a related healthcare role is required.
• Strong understanding of pharmacy operations, medications, and refill processes.
• Excellent communication and interpersonal skills, with a focus on patient interaction.
• Proficient in using pharmacy management systems and Microsoft Office Suite.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.

Technologies & Tools

This position utilizes various technologies and tools including pharmacy management systems such as QS/1 and Cerner, electronic health record (EHR) systems, and communication platforms for coordinating with team members and healthcare providers. Familiarity with pharmacy software is essential to efficiently process refill requests and maintain patient records.

Ideal Candidates

The ideal candidate for the Pharmacy Technician - Refill Calls position will be proactive, organized, and capable of working under pressure. They should have a strong commitment to patient care, demonstrating empathy and professionalism in all interactions. A willingness to adapt to new technologies and a desire to learn in a dynamic healthcare environment are also key characteristics of successful candidates.