Position for IT Project Manager Infrastructure ITIL- MSP Transition - Location : New York ( Remote Work )

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Overview

Synergy Technologies is seeking a skilled IT Project Manager with expertise in Infrastructure ITIL and MSP Transition for a remote position. The successful candidate will oversee the planning, execution, and delivery of IT infrastructure projects, ensuring alignment with business objectives and adherence to best practices. This role requires coordination across multiple teams and stakeholders while implementing ITIL frameworks to enhance service delivery. The Project Manager will drive continuous improvement initiatives, manage risks, and ensure the successful transition of services within the organization.

Job Responsibilities

• Lead and manage IT infrastructure projects from initiation to completion within scope, budget, and timeline.
• Coordinate with internal teams and external partners to align project goals with business needs.
• Utilize ITIL processes to ensure effective service management and operational excellence.
• Conduct risk assessments and develop mitigation strategies throughout the project lifecycle.
• Facilitate stakeholder communication, project updates, and reporting to executive leadership.
• Implement and monitor project performance metrics and make data-driven decisions for improvements.
• Ensure compliance with security standards, policies, and regulations relevant to project work.
• Drive continuous improvement initiatives within the project management framework.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT project management, specifically focusing on infrastructure projects.
• Proven experience with ITIL frameworks and MSP transition practices.
• Project Management Professional (PMP) or equivalent certification is strongly preferred.
• Exceptional communication and leadership skills with the ability to manage cross-functional teams.
• Strong analytical and problem-solving abilities.
• Experience with project management tools and software (e.g., JIRA, MS Project).

Technologies & Tools

The IT Project Manager will utilize a variety of technologies and tools to facilitate project management and coordination. Key technologies and tools include ITIL framework methodologies, project management software (e.g., Microsoft Project, JIRA), collaboration tools (e.g., Microsoft Teams, Slack), and documentation platforms (e.g., Confluence). Familiarity with infrastructure technologies, service delivery platforms, and data management tools is also expected to ensure informed decision-making and effective project execution.

Ideal Candidates

The ideal candidate for this position will possess strong leadership qualities and a proactive approach to problem-solving. They should be adept at managing multiple priorities and fostering collaborative relationships across teams. Effective communication skills are essential to engage stakeholders at all levels. Candidates should exhibit a strong understanding of ITIL practices, have a passion for continuous improvement, and demonstrate the ability to drive projects to successful completion under challenging conditions.