Production Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Amount, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Production Support Engineer at Amount plays a crucial role in ensuring the stability and reliability of our production systems. This position entails monitoring system performance, diagnosing and resolving issues, and collaborating with development teams to implement enhancements. The ideal candidate will proactively address system anomalies and implement best practices to maintain high availability and performance of our applications while contributing to operational excellence and customer satisfaction.

Job Responsibilities

• Monitor production systems for anomalies, performance issues, and service disruptions.
• Diagnose and resolve technical issues in a timely manner to minimize downtime.
• Collaborate with development and QA teams to troubleshoot and resolve application defects.
• Implement and maintain monitoring tools to ensure system health and performance.
• Participate in the deployment of new releases and ensure operational readiness.
• Document processes, incidents, and resolutions to enhance knowledge sharing.
• Provide technical support and guidance to internal team members and external stakeholders.
• Continuously assess and recommend improvements to processes, tools, and systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in production support, system administration, or a related role.
• Strong understanding of application support processes and methodologies.
• Proficiency in troubleshooting techniques and problem-solving skills.
• Experience with databases (SQL, NoSQL) and familiarity with query optimization.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Knowledge of configuration management and deployment processes.

Technologies & Tools

The Production Support Engineer will work with various technologies and tools, including but not limited to cloud platforms (AWS, Azure), application performance monitoring tools (New Relic, Datadog), scripting languages (Python, Bash), database management systems (MySQL, MongoDB), and system monitoring utilities. Familiarity with container technologies (Docker, Kubernetes) and CI/CD tools (Jenkins, GitLab) will also be advantageous.

Ideal Candidates

The ideal candidates for this role are detail-oriented professionals with strong analytical skills who thrive in a fast-paced environment. They should possess a customer-centric mindset and demonstrate a proactive approach to problem-solving. A successful Production Support Engineer is collaborative, adaptable, and has a passion for technology and continuous learning, enabling them to deliver exceptional support and improve system performance continuously.