Production Support Engineer

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Written by AI from the job title and company, not by GeorgiaTEK Systems Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Production Support Engineer at GeorgiaTEK Systems Inc., you will play a crucial role in maintaining and enhancing the performance of our production systems. Your responsibilities will include diagnosing and resolving software and hardware issues, ensuring system stability, and collaborating with cross-functional teams to implement improvements. You will also be responsible for monitoring system performance and providing technical support to internal stakeholders, thereby contributing to an efficient operational environment.

Job Responsibilities

• Monitor and maintain production systems to ensure maximum uptime and performance.
• Diagnose and resolve technical issues related to software and hardware in a timely manner.
• Collaborate with development teams to identify and implement system enhancements.
• Participate in after-action reviews to assess incident response and preventative strategies.
• Document procedures, technical specifications, and troubleshooting methods.
• Support internal teams by providing timely technical assistance and user training.
• Develop and maintain automated reports to track system performance metrics.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in production support or system administration.
• Strong knowledge of Unix/Linux system administration.
• Proficiency in scripting languages such as Python, Bash, or Shell scripting.
• Experience with database support and management (e.g., SQL, Oracle).
• Exceptional problem-solving skills and the ability to work under pressure.
• Excellent communication and collaboration skills to work across various teams.

Technologies & Tools

In the role of Production Support Engineer, you will work with a variety of technologies and tools including Unix/Linux operating systems, SQL databases, monitoring software (such as Nagios or Prometheus), and scripting languages. Familiarity with cloud platforms such as AWS or Azure will also be beneficial, as well as tools for automation and configuration management like Ansible or Puppet.

Ideal Candidates

Ideal candidates for the Production Support Engineer position will possess a strong technical foundation coupled with an analytical mindset. They should be proactive in identifying potential issues and exhibit a strong commitment to achieving high levels of system performance and reliability. A good fit for this role will also demonstrate excellent teamwork, attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders.