Property Services Representative/EMT

Benefits

Security/EMT Representative Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer:

Free daily meal and salad bar Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What We Ask

Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate $24.04 Summary The Security/EMT Representative is responsible for maintaining a safe, secure, and welcoming environment for members, guests, employees, residents, and visitors. This position combines security responsibilities, emergency medical response, guest service, incident reporting, parking enforcement, and property patrols. Essential Duties and Responsibilities: Security and Property Protection

Patrol hotel, club, restaurant, parking, beach, residential, and employee areas. Monitor the property for suspicious activity, safety hazards, unauthorized access, and violations of property policies. Secure doors, gates, offices, storage areas, and other designated locations. Respond to alarms, disturbances, guest complaints, employee concerns, and requests for assistance. Verify member, guest, vendor, contractor, and employee access when required. Assist with crowd control, special events, evacuations, and emergency situations. Maintain a visible and professional security presence throughout the property. Contact management, law enforcement, the fire department, or emergency medical services when appropriate. Preserve incident scenes and evidence until management or responding authorities arrive. Monitor security cameras and conduct footage reviews when authorized.

Emergency Medical Response

Respond promptly to guest, member, resident, and employee medical emergencies. Assess patients and provide emergency medical care within the employee's level of training and certification. Perform first aid, CPR, and AED assistance when necessary. Obtain vital signs and document patient information accurately. Activate 911 and coordinate with paramedics, the fire department, or other emergency responders. Remain with the patient until care is transferred to a higher level of medical authority. Maintain patient confidentiality and comply with applicable privacy requirements. Inspect and maintain first-aid kits, AEDs, oxygen equipment, trauma supplies, and other emergency equipment. Complete required Guest Accident/Illness and Employee Accident/Illness reports.

Incident Reporting and Investigations

Prepare clear, accurate, objective, and timely incident reports. Document observations, statements, injuries, actions taken, notifications, and outcomes. Take photographs and preserve relevant video footage when authorized. Interview involved individuals and witnesses professionally. Assist with investigations involving missing property, property damage, injuries, policy violations, and unauthorized access. Immediately notify management of serious incidents involving police, fire personnel, ambulances, major injuries, threats, violence, or significant property damage.

Guest and Member Service

Provide courteous assistance and directions to members, guests, residents, employees, and visitors. Handle sensitive or difficult situations calmly, respectfully, and professionally. Assist with lost and found, vehicle issues, escorts, lockouts, and other approved service requests. Maintain confidentiality regarding guests, members, employees, incidents, and property operations. Avoid confrontation and use effective communication and de-escalation techniques.

Parking and Traffic Control

Monitor parking lots, garages, loading zones, fire lanes, and restricted areas. Direct vehicle and pedestrian traffic during busy periods and special events. Issue parking warnings or citations according to property procedures. Document parking violations with photographs and required vehicle information. Assist with disabled vehicles, traffic accidents, and towing procedures. Support valet, guest services, and parking operations as assigned.

Safety Responsibilities

Identify and report unsafe conditions, including spills, damaged equipment, blocked exits, lighting problems, and fire hazards. Place warning signs or temporarily secure hazardous areas until the condition is corrected. Participate in safety inspections, drills, training sessions, and emergency-preparedness activities. Understand and follow emergency procedures for fire, earthquake, power failure, severe weather, workplace violence, and evacuation. Follow all company safety policies and immediately report workplace injuries.

Required Qualifications

High school diploma or equivalent Current California EMT certification Current CPR, AED, and Basic Life Support certification. Must drive a company vehicle, a valid California Driver's License is required

Preferred Qualifications

Previous experience in security, emergency medical services, hospitality, law enforcement, military service, or public safety. Bilingual English and Spanish communication skills. Experience working in a hotel, resort, private club, residential, or customer-service environment. Familiarity with surveillance systems, access-control systems, report-writing software, and two-way radios.

Outcome By assisting management and staff in providing a safe and secure resort/hotel environment for guests, members, employees, and visitors, employees help ensure experiences at the La Jolla Beach and Tennis Club, Inc. are memorable. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Written Communication Skills Ability to read, write, and understand comprehensive correspondence, memos, and reports. Ability to accurately document security related observations and incidents. Verbal Communication Skills Ability to effectively and accurately present information in one-on-one and small group situations to customers, guests, members, and employees of the organization. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English to customers, guests, members, and other employees of the organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.