Quality Assurance Lead (Remote)

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Written by AI from the job title and company, not by Gallagher, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Quality Assurance Lead at Gallagher plays a pivotal role in ensuring the highest standards of quality across all products and services. This position involves leading the quality assurance team, developing and implementing quality control processes, and collaborating closely with cross-functional teams to enhance product reliability and customer satisfaction. The ideal candidate will foster a culture of continuous improvement, utilizing robust quality measures to achieve organizational goals while addressing customer feedback and compliance requirements.

Job Responsibilities

• Lead and mentor a team of quality assurance professionals, promoting skill development and goal achievement.
• Develop, implement, and maintain quality assurance policies and procedures that align with organizational standards.
• Oversee and conduct regular audits of products and processes to ensure compliance with industry regulations and internal standards.
• Collaborate with engineering, product management, and other teams to identify potential quality issues and develop solutions.
• Utilize data analytics to track quality trends, prepare reports, and present findings to stakeholders.
• Facilitate quality improvement initiatives and drive root cause analysis for recurring problems.
• Act as the primary point of contact for quality-related inquiries and issues within the organization.

Qualifications

• Bachelor’s degree in engineering, computer science, or a related field; advanced degrees preferred.
• A minimum of 5 years of experience in quality assurance or a related field, with at least 2 years in a leadership role.
• Proficient in quality management systems and methodologies such as Six Sigma, ISO 9001, or equivalent.
• Strong analytical skills combined with experience in data analysis tools and methodologies.
• Excellent communication skills, both verbal and written, with a proven ability to collaborate across teams.
• Demonstrated problem-solving skills and a proactive approach to tackling quality issues.

Technologies & Tools

The Quality Assurance Lead will utilize various technologies and tools to enhance the efficiency and effectiveness of the quality assurance process. Familiarity with automated testing tools such as Selenium or QTP, bug tracking software like JIRA, and data analysis tools such as Excel or SQL is essential. Knowledge of continuous integration/continuous deployment (CI/CD) tools will also be advantageous for streamlining quality processes.

Ideal Candidates

The ideal candidate for the Quality Assurance Lead position will possess strong leadership qualities and a strategic mindset, facilitating high-performance teams while fostering a culture of quality and accountability. They will be detail-oriented yet possess the ability to see the bigger picture, connecting quality metrics to business outcomes. A passion for technology and innovation, combined with excellent interpersonal skills and the ability to navigate complex situations effectively, will also position candidates for success in this role.